1. IDENTITY OF THE CONTROLLER
In compliance with the provisions of Law 34/2002 of 11 July ruling on information society and electronic commerce services (hereinafter referred to as the LSSI), the general information on this website is provided below:
- Owner: ÍSCAR SOFTWARE DE ARQUITECTURA S.L.
- Address: 47420 – ISCAR (VALLADOLID – SPAIN)
- Contact info: firstname.lastname@example.org ; phone +34 983620347
- Registration data: Iscar Software de Arquitectura S.L. el día 22 de marzo de 2002, inscrito en el Registro Mercantil de Valladolid , tomo 554, folio 179, hoja nº VA5557, inscripción 2ª.
- CIF: B47344429
The website https://www.iscarnet.com/ (hereinafter referred to as the “Website”) is the property of ÍSCAR SOFTWARE DE ARQUITECTURA S.L., enrolled with the Corporate Taxpayer Registry under (CIF) nº B47344429.
ÍSCAR SOFTWARE DE ARQUITECTURA S.L. hereby welcomes you and invites you to read the General Conditions of Use for this Website (hereinafter referred to as the “General Conditions”) carefully, containing the applicable terms and conditions in accordance with the specifications of the European and Spanish regulations. Due to the fact ÍSCAR SOFTWARE DE ARQUITECTURA S.L. may amend these General Conditions in the future, we recommend you refer to them on a regular basis to ensure you are kept duly informed.
With the aim that the use of the Website complies with criteria of transparency, clarity and simplicity, ÍSCAR SOFTWARE DE ARQUITECTURA S.L. informs the User that any suggestion, doubt or query in relation to the General Conditions should be submitted to ÍSCAR SOFTWARE DE ARQUITECTURA S.L. by telephone on +34 983620347 or to the electronic mail address email@example.com.
The User undertakes to make use of the service, products and utilities provided by this Website pursuant to the Law and these General Conditions and in accordance with morale, generally accepted customs and public order
2. SUBJECT MATTER
Access to this Website or the use of the same in any manner classifies you as a “User” and implies the unreserved acceptance of each and every one of the General Conditions, which ÍSCAR SOFTWARE DE ARQUITECTURA S.L. reserves the right to change at any time. Consequently, each individual User will be responsible for reading the General Conditions in force carefully, and should refrain from using the Website in the event of any disagreement with any of the points set forth herein.
Moreover, the User is hereby notified that, at times, Particular Conditions may be established for the use of specific content and/or services on the Website. The use of such content or services will imply the acceptance of the Particular Conditions set forth therein.
Terms and Conditions for iscarnet.com
Conditions of Purchase:
The Seller is a business unit belonging to Íscar Software de Arquitectura, S.L., enrolled with the Corporate Taxpayer Registry under (CIF) nº B47344429, based at c/ Hoyos, 73 – 47420 Íscar (Valladolid), Spain. All correspondence should be delivered to the business address or notified via telephone +34 983 620 347 or the electronic mail address firstname.lastname@example.org
The Seller is dedicated to the sale of high-quality software with the best quality-price ratio, and which provides clear technological benefits. These programs are practical, extremely powerful and useful from the outset. The Seller also provides a start-up guarantee with direct and personal support and training courses.
The Seller sells its products exclusively in the following regions:
- Spain (the entire country) and Andorra.
2. Content and information provided on the Website:
The Seller reserves the right to change the products and services provided on the Website (changes in relation to products, prices, promotions and other commercial and service conditions) at any time. The Seller will make every effort to provide the information contained on the website in an accurate manner and with no typographical errors. Any errors of this type and beyond the control of the Seller will be corrected immediately. In the event of a typographical error in the price displayed and a client has made the decision to purchase based on that error, the Seller will notify the client of the error and the client will be entitled to cancel the purchase at no cost to him/herself.
The content of the Seller´s website may sometimes include provisional information on certain products. In the event the information provided fails to meet the characteristics of the product the client will have the right to cancel the purchase at no cost to him/herself.
The Seller will not be held directly or indirectly liable for any of the information, content, statements and expressions contained in the products marketed by the Seller. This liability will always be attributable to the manufacturers or distributors of these products. The client understands that the Seller is a mere intermediary between the aforementioned manufacturers and distributors.
3. Sales system:
A user may choose from a number of ways of submitting an order to make a purchase:
• Via the «shopping basket» on the Internet
• Via the customer service telephone line: +34 983 620 347
• By letter delivered to the aforementioned postal address or via electronic mail sent to the address: email@example.com
4. Applicable taxes:
The prices of the products displayed on the Sellers´s website do not include the Value Added Tax (VAT) in force, where applicable.
5. Form of payment:
On placing an order the client can choose how to pay for the purchases effected via Paypal (or credit card in the absence of a Paypal account) and/or other similar means. In certain cases and as a means of preventing possible fraud, the Seller may ask the client to provide a specific form of payment in the event the identity of the purchaser cannot be reliably proven.
6. Means, expenses and delivery timeframe:
The client may choose the means of delivery from among those available for his/her area. The client should be aware that the delivery timeframe, the quality of the service, the delivery location and the cost will be different for each means of transport.
In the case of electronic orders, the Seller will send an automatic electronic mail with the product download link. However, the generation of the licence will be sent manually and processed in a maximum of 2 working days (although it will normally be processed on the same day).
In the case of physical orders, the Seller will send the order to the client via the standard Spanish postal service. The date on which the product is delivered to the client will depend on the availability of the product selected and the region to which it is being delivered. Transport timeframes are illustrative. Before confirming an order the Client will be notified of delivery costs and timeframes, both of which are illustrative, applicable to the specific order. However, both may vary in accordance with the specific circumstances of each order. In particular:
- Transport timeframes may vary due to extraordinary circumstances involving the carrier and difficulties in delivering the merchandise.
7. Rights of the purchaser and returned goods policy:
The Seller does not guarantee its clients the availability or delivery timeframe for the products on offer on its website with the exception of products advertised with a specific guarantee. The catalogue provided is merely illustrative due to the fact the manufacturers and distributors do not report their stocks or guarantee delivery timeframes beforehand. This situation prevents the Seller from accurately notifying its clients on the availability of products or guaranteeing a specific delivery timeframe; that will always depend on the time the manufacturer or distributor takes to supply the product.
The Seller guarantees its clients the chance to cancel the order at no cost, provided the cancellation is submitted before the order has been forwarded to the carrier for delivery or a user licence has been generated.
It should be pointed out that the following items cannot be returned except when defective:
- Software or electronic books downloaded electronically if the download has already begun with the client´s prior and express consent and acknowledgement that the right to return the product has been waived.
Policy for returning printed books. In the event a printed book is delivered damaged, with a material manufacturing defect or a material labour-related defect, please contact us within 7 days of receiving the order and we will cooperate with you to deliver a replacement copy when necessary.
If a product different to that ordered by the client is delivered by mistake of the Seller, it will be collected and the correct product will be delivered at no additional cost to the purchaser.
Please contact our Customer Service Department via e-mail to firstname.lastname@example.org or telephone on +34 983 620 347 in relation to any incident in connection with returning items to our store.
8. Obligations of the client:
The Seller´s client undertakes always to provide true information on the data requested on the user registration and order forms and to keep the same updated at all times.
The client undertakes to accept all the provisions and conditions set forth in these General Conditions of Purchase, understanding that they represent the best possible desired service for the type of activity conducted by the Seller.
Furthermore, the client undertakes to keep his/her personal passwords to our website confidential with the utmost diligence.
The client undertakes to facilitate the delivery process by providing an address to which the order in question can be delivered within normal goods delivery hours (Monday to Friday from 10 a.m. to 1:30 p.m. and 4 p.m. to 6 p.m.). In the event the client fails to comply with this obligation, the Seller will not be liable for any delay or failure to deliver the order placed by the client.
9. Applicable legislation and competent jurisdiction
All purchases and sales conducted with the Seller will be subject to Spanish law.
Any conflict or dispute will be settled by the Courts and Tribunals of the purchaser.